Service Manager - Dammam, KSA
This is a new
position with a leading Global lifting systems solutions provider, who despite
the economic downturn are rapidly expanding their presence in the GCC region.
Job
Purpose:
To lead a service
team in KSA and bring in the budgeted service revenue for the region. He would
be responsible for Techno/ Commercial consultation to our clients
Principal
Accountabilities:
Technically and
administratively leading and guiding a DEMAG service team.
Achieving service
(Field service, Spares and Refurbishment) sales with target Gross margin
Market penetration
and enquiry generation through companies and Govt. organizations with cranes
installed base primarily focusing on DEMAG cranes
Follow up on
inquiries, submission of quotations, negotiations, follow ups and finalization
Exploring and
developing the SERVICE business opportunities and developing partnerships to
increase market share.
Key account
management and customer relations
Development of the
regional market identity
Co-coordinating refurbishment
project execution with HQ.
Rendering the warranty
jobs and control of warranty cost and ensuring high customer satisfaction with
quality DEMAG service.
MIS reporting and
project analysis
Maintenance of
critical stocks at KSA and quarterly and annual stock take as per HQ
guidelines.
Qualification:
Engineering degree (Mechanical
or Electrical).Additional Management qualification will be an advantage.
6-8 years experience
in service selling of capital goods industry in KSA or Gulf market.
Fluent in English
language (Written & Oral) and Arabic preferable
Excellent knowledge
of the Microsoft Office Package.
Attributes &
Quality
Being an active team worker
and capable of handling a team of 8-10 service engineers + order processing
personnel.
Must have a proven
track record of achieving sales targets
Must be self
motivated and target driven
Having intimate
experience with overhead travelling & suspension cranes will be an
advantage
Having experience in
selling After Sales Services and Products in an industrial environment
Having knowledge of
the Saudi Arabian /GCC Market will be an added advantage
Must be ready to
travel extensively to cover the whole market.
Having Techno/
Commercial Experience
Location: Dammam
Expected
Remuneration:
SAR 180 K – 200 K per
annum
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